Refund Policy

Eligible Returns

Returns are accepted only in the following situations:

  • Product received is damaged.
  • Incorrect product received.
  • Missing product or item.

Returns are not accepted for opened or used products.


Return Request Timeline

Return requests must be submitted within 48 hours of delivery.


Proof Required

To process your return request, please provide:

  • Photograph of the shipping package.
  • Photograph of the product received.
  • Photograph showing the contents inside the package.

Incomplete documentation may result in rejection of the request.

 

Final Review

All return requests are reviewed individually.

The final decision regarding approval or rejection rests with the SWAD ANUSAR™ Customer Support Team.

 

Refund Policy

 

Refund Eligibility

At SWAD ANUSAR™, we strive to provide the best experience with every order. If you need to request a refund, please review the following guidelines.

1. Order Cancellation

  • Orders may be cancelled within 12 hours of placing the order for a full refund.
  • If your order has already been dispatched, a ₹100 courier charge will be deducted from the refund amount. Eligible refunds will be credited to source account within 5 - 7 Days.


2. Refund Request Window

  • Refund requests must be submitted within 7 days of the delivery date.
  • Requests received after this period will not be eligible for a refund.


3. Damaged Product Claims

If your order arrives damaged, please contact us immediately.

To process your claim, you must provide:

  • An unboxing video showing the sealed package being opened.
  • Clear photographs of the damaged product and packaging.

Claims submitted without an unboxing video cannot be processed.


4. Return-to-Origin (RTO) Refunds

If an order is returned to us by the courier (RTO):

  • Courier charges will be deducted from the refund amount.
  • If the RTO occurred due to a courier-related issue (such as documented courier errors), a full refund will be issued.
  • Orders returned due to an incorrect shipping address provided by the customer or unsuccessful delivery attempts are not considered courier faults.


5. Undelivered or Unshipped Orders

If your order remains undelivered or unshipped, refund requests must be raised within 30 days from the order date.


6. Delivered but Not Received

If your order is marked as delivered but has not been received, you must notify us within 48 hours of the delivery status update.

Requests made after 48 hours cannot be investigated.

 

Exchange Policy

 

Exchange Eligibility

Products may be exchanged only if:

  • You received the wrong product (SKU).
  • The product was damaged during transit.


Exchange Request Window

Exchange requests must be submitted within 48 hours of delivery.

Supporting photographs must accompany the request.


Non-Eligible Exchanges

We do not offer exchanges for:

  • Change of mind.
  • Personal preference.
  • Opened or used products.